Help and support

Clear answers, with a direct way to reach us.

If something feels unclear, email support@balulabs.com. Launching first on iOS.

Is Balu social?

No. Balu is private by default. There is no public feed, no audience, and no sharing layer built into the core check-in flow.

How long can a check-in be?

Each video check-in is capped at two minutes so the habit stays short, intentional, and realistic to keep up with.

Where are my videos stored?

Balu keeps a local working copy on your device and stores signed-in data in private cloud storage for sync, playback, recovery, and archive handling.

Can I delete a check-in or save it to my device?

Yes. Open a check-in from the calendar or day view and you can delete it permanently. Check-in detail also supports saving a local copy to your device when the file is available.

What are tasks for?

Tasks let you set daily priorities, review yesterday, carry items forward, and track outcomes like done, tried, moved, or dropped alongside your check-ins.

What does Balu Pro unlock?

Balu Pro adds longer archive access, daily AI reflection prompts with a 7-day history, premium themes, and more control over video quality.

How do subscriptions and support work?

Balu Pro subscriptions are handled through Apple on iOS. You can restore purchases from the app, manage or cancel in Apple subscription settings, and contact support at support@balulabs.com.